I bought AMM about three weeks ago hoping I can replace my no longer supported Personal Video Database instance, especially now since AMM is able to import the PVD database. The import worked fine, but I ran into an issue I was unable to resolve.
So two weeks ago I used the built-in support request feature, which redirects to http://www.bolidesoft.com/feedback.php
. I provided the information needed and submitted my request. So far I neither received a confirmation of my request nor an answer.
A week ago I tried to get a status update of my request by replying to the email I got after the purchase, the email address I sent it to was firstname.lastname@example.org
. Again, I did not receive anything until now.
So my question is if you guys have stopped providing support to end users? I tried to contact you using your official published support options, and get no reply in 2 weeks? Have I wasted my money here? Have other users experienced the same?