Image Comparer 3.8 hangs in windows 7

Description: Feel free to ask here any questions about Image Comparer. Any suggestions are welcome!
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Martin Hansen
Martin Hansen
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With us: 10 years 5 months

Post #1by Martin Hansen » Mon Sep 12, 2011 4:32 pm

I have bin using IC3.8 for some time on my old machine running XP and generaly it has never hanged.
But after i got my new machine running windows 7 it hangs almost every time it is running the comparing part.
The program dosent shutdown but will hang until I manualy shut down the process.

It is ONLY when comparing that the program hangs.
It happens at different times in the comparing process
It happens especially fast if I'm working in another program or just tabs away from IC.


I have already tried the following:
1: Enabled the one cpu limitation in the program.
2: Run IC with higher/lower priority.
2: Run IC in XP SP2 compatibility mode.
3: Run IC as administrator.

Help

If i can deliver some kind of debug information then just ask.


Martin Hansen

Gemini
Gemini
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Post #2by Gemini » Thu Sep 15, 2011 1:30 pm

You could try the previous version, will it behave the same way?
Download it here http://www.bolidesoft.com/software/ic_setupbak.exe

Regards,
Bolide Software Support Team

Martin Hansen
Martin Hansen
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With us: 10 years 5 months

3.7 Works fine!!

Post #3by Martin Hansen » Sat Sep 17, 2011 4:15 pm

Down grading to image compare 3.7 removed the problem.

I also detected that the 3.8 Image Comparer had a strange error while comparing.

I had created a gallery with 5517 images in.
But when comparing the image counter was showing 15196 images to compare in the small comparing window.

I did not notice it before. I thought it was the number of singles comparing's it was counting.

Martin Hansen
Martin Hansen
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With us: 10 years 5 months

Post #4by Martin Hansen » Sun Sep 18, 2011 8:53 pm

addendum.

I tested both the 3.7 and 3.8 on the win 7 and xp machine.
I found 2 general problems:
1:
The freezing always happens when running with the "not in same dir" option.
event when there was no freezing the count up in the compare window was very choppy.
2.1:
Disabling the multi core CPU helps on the xp machine.
It makes the comparing slower but the count up is now smooth again.
2.2
Disabling the multi core cpu DOES NOT help on the window 7 machine.
And looking on the windows task manager the program was still running on all the cores and all hyper threads (12 in all).
Forcing the program to run on 1 CPU thread makes it run smooth again but extremely slow ( 1 CPU on old xp 18,20 min win 7 estimate 2.4 hour )

There is clearly some problem with multi processor and the "not in same dir option"

The 3.7 had the same problems as the 3.8 just without the freezing.

best regards Martin Hansen

Gemini
Gemini
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With us: 9 years 5 months

Post #5by Gemini » Fri Sep 23, 2011 8:36 am

Thank you Martin Hansen so much for the detailed description of the problem - hopefully, it will help us fix the bug.

Regards,
Bolide Software Support Team

gavind
gavind
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With us: 5 years 10 months

Post #6by gavind » Sat Nov 24, 2012 8:37 pm

Can anyone please confirm if this issue is already fixed with the latest version?
Movie Addict. Image


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