Using Image Comparer after purchase?

[Ritter197]

I used the Trial version for 2 days and it worked fine. I then purchased it and now when I click on the desktop icon I get just a "greyed" image of the Image Comparer and cannot excise any commands.
Even re-installing the SW does not change that.

I have never seen anything like that with any other software.

I inserted via copy and paste the enormeously long PW they sent, so I did all thing correctly at this end and am at this point very disappointed.

Help is of course appreciated.

[bolide]

try to remove ImgComp.cfg file located in the Image Comparer's installation path and start IC again

[Ritter197]

I have un-installed and then re-installed the IC.

It seems to work, but I have to give it a good work out yet.