Error Message when adding ebooks - Support?

Description: Feel free to ask here any questions about All My Books software. Any suggestions are welcome
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skc
skc
Reputation: 0
With us: 12 years 5 months

Post #1by skc » Wed Nov 02, 2011 3:52 pm

I was wondering if anyone out there can help me with this issue.

I have contacted support about 3 times regarding this and have pasted in the error messages as requested. (see below)

They came back to me once but over the last 10 days or so have no longer given any feedback.

Do I entrust this unsupported?, buggy? program to my extensive book collection or not? Sadly I've bought the program but am beginning to wonder if I have done the right thing.

Any help out there?

Dear Support,

I am now getting consistent error messages when trying to "add an Ebook" To All My Books v2.7 Build 1134. (Let alone when I had the previous problem of trying to add files as a group. See my previous mail below the error message,. Still no reply to that one.)

Have pasted in error the message below. This seems to occur no matter what file I am trying to add and wether I do a scan or just try to add individual books.
Win 7 64

Please help sort this out as it is increasingly rendering this program (which I've paid for with good money) useless!

Shawn
:( :(
EurekaLog 4.6.7

"Application":
--------------------------------------------------------
1.1 "Start Date" : Tue, 1 Nov 2011 09:15:41 +0200
1.2 "Name/Description": allmybooks.exe
1.3 "Version Number" :
1.4 "Parameters" :

"Exception":
-----------------------------------------------
2.1 "Date" : Tue, 1 Nov 2011 09:17:39 +0200
2.2 "Address": 0041EF35
2.3 Module : allmybooks.exe
2.4 "Type" : EListError
2.5 "Message": List index out of bounds (12).

"Active Controls":
-------------------------------------------------------
3.1 "Form Class" : TGetScreenForm
3.2 "Form Text" : Book card - Amazon.com (English)
3.3 "Control Class": TTeButton
3.4 "Control Text" : Ok

"Computer":
-------------------------------
4.1 "Name" : ZS-SKC
4.2 User : Shawn
4.3 "Total Memory": 4096 Mb
4.4 "Free Memory" : 2064 Mb
4.5 "Total Disk" : 465.66 Gb
4.6 "Free Disk" : 86.9 Gb

"Operating System":
-----------------------------------------
5.1 "Type" : Microsoft Windows
5.2 "Build #" : 7600
5.3 "Update" :
5.4 "Language": English (United States)

"Call Stack Information":
--------------------------------------------------------------------------------------
|"Address"|"Module" |"Unit" |"Class" |"Procedure/Method" |"Line"|
--------------------------------------------------------------------------------------
|0078629A |allmybooks.exe|VirtualShelf.pas|TVirtualShelf |GetImages |422 |
|0078628C |allmybooks.exe|VirtualShelf.pas|TVirtualShelf |GetImages |421 |
|0095D0B6 |allmybooks.exe|MAIN.pas |TMainForm |SaveBookRecord |6626 |
|00958384 |allmybooks.exe|MAIN.pas |TMainForm |SaveBookRecord |5973 |
|0090F0E0 |allmybooks.exe|getscreen.pas | | |525 |
|004FFF5F |allmybooks.exe|te_Controls.pas |TTeButton |Click |6742 |
|0050139C |allmybooks.exe|te_Controls.pas |TTeButton |MouseUp |7237 |
|76BDF051 |user32.dll | | |CallNextHookEx | |
|0096302C |allmybooks.exe|MAIN.pas |TMainForm |AddEBook1Click |7483 |
|00527434 |allmybooks.exe|te_Controls.pas |TTeClickHandler|WMClickEvent |30560 |
|76BB810D |user32.dll | | |DispatchMessageA | |
|0099874A |allmybooks.exe|Project1.dpr | | |190 |
|752D3675 |kernel32.dll | | |BaseThreadInitThunk| |
--------------------------------------------------------------------------------------

"Modules Information":
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
|"Handle"|"Name" |"Description" |"Version" |"Size" |"Path" |
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
|00400000|allmybooks.exe | | |4908248 |C:\Program Files (x86)\AllMyBooks |
|061D0000|google.dll | | |100352 |C:\Program Files (x86)\AllMyBooks\plugins |
|0F9A0000|VBAJET32.DLL |Visual Basic for Applications Development Environment - Expression Service Loader|6.0.1.9431 |30749 |C:\Windows\system32 |
|0F9C0000|expsrv.dll |Visual Basic for Applications Runtime - Expression Service |6.0.72.9589 |380957 |C:\Windows\system32 |
|11000000|bass.dll |BASS |2.4.7.1 |100408 |C:\Program Files (x86)\AllMyBooks |
|64B20000|SearchFolder.dll |SearchFolder |6.1.7600.16385 |643072 |C:\Windows\system32 |
|64BC0000|SHDOCVW.dll |Shell Doc Object and Control Library |6.1.7600.16385 |179712 |C:\Windows\system32 |
|64BF0000|ieproxy.dll |IE ActiveX Interface Marshaling Library |8.0.7600.16800 |163328 |C:\Program Files (x86)\Internet Explorer |
|64D00000|snxhk.dll |avast! snxhk |6.0.1203.0 |199792 |C:\Program Files\Alwil Software\Avast5 |
|653C0000|thumbcache.dll |Microsoft Thumbnail Cache |6.1.7600.16385 |82944 |C:\Windows\SysWOW64 |
|653E0000|actxprxy.dll |ActiveX Interface Marshaling Library |6.1.7600.16385 |309248 |C:\Windows\SysWow64 |
|65430000|StructuredQuery.dll |Structured Query |7.0.7600.16587 |363520 |C:\Windows\System32 |
|65490000|tiptsf.dll |Tablet PC Input Panel Text Services Framework |6.1.7600.16385 |348160 |C:\Program Files (x86)\Common Files\microsoft shared\ink |
|654F0000|ntshrui.dll |Shell extensions for sharing |6.1.7600.16385 |442880 |C:\Windows\system32 |
|65580000|msjtes40.dll |Microsoft Jet Expression Service |4.0.9756.0 |290816 |C:\Windows\SysWOW64 |
|655D0000|EhStorShell.dll |Windows Enhanced Storage Shell Extension DLL |6.1.7600.16385 |189952 |C:\Windows\system32 |
|65610000|msadce.dll |OLE DB Cursor Engine |6.1.7600.16385 |561152 |C:\Program Files (x86)\Common Files\System\msadc |
|656A0000|MSJINT40.DLL |Microsoft Jet Database Engine International DLL |4.0.9756.0 |24576 |C:\Windows\SysWOW64 |
|656B0000|mswstr10.dll |Microsoft Jet Sort Library |4.0.9756.0 |618496 |C:\Windows\SysWOW64 |
|65750000|msjet40.dll |Microsoft Jet Engine Library |4.0.9756.0 |1589248 |C:\Windows\SysWOW64 |
|658E0000|comsvcs.dll |COM+ Services |2001.12.8530.16385|1242112 |C:\Windows\system32 |
|65A20000|oledb32.dll |OLE DB Core Services |6.1.7600.16385 |864256 |C:\Program Files (x86)\Common Files\System\Ole DB |
|65B50000|msadcer.dll |OLE DB Cursor Engine Resources |6.1.7600.16385 |8192 |C:\Program Files (x86)\Common Files\System\msadc |
|65B60000|msjter40.dll |Microsoft Jet Database Engine Error DLL |4.0.9756.0 |61440 |C:\Windows\SysWOW64 |
|65B80000|msjetoledb40.dll | |4.0.9756.0 |364544 |C:\Windows\SysWOW64 |
|65BE0000|OLEDB32R.DLL |OLE DB Core Services Resources |6.1.7600.16385 |81920 |C:\Program Files (x86)\Common Files\System\Ole DB |
|65C00000|MSDART.DLL |OLE DB Runtime Routines |6.1.7600.16385 |126976 |C:\Windows\system32 |
|65C20000|msado15.dll |ActiveX Data Objects |6.1.7600.16688 |987136 |C:\Program Files (x86)\Common Files\System\ado |
|65D20000|HHCtrl.OCX |Microsoft® HTML Help Control |6.1.7600.16385 |523776 |C:\Windows\system32 |
|65DB0000|MSVFW32.dll |Microsoft Video for Windows DLL |6.1.7600.16385 |120320 |C:\Windows\system32 |
|65DE0000|avifil32.dll |Microsoft AVI File support library |6.1.7600.16490 |91648 |C:\Windows\system32 |
|65E00000|mscms.dll |Microsoft Color Matching System DLL |6.1.7600.16385 |481280 |C:\Windows\system32 |
|66B80000|ieframe.DLL |Internet Browser |8.0.7600.16800 |10990080|C:\Windows\system32 |
|67630000|Msftedit.DLL |Rich Text Edit Control, v4.1 |5.41.21.2509 |592384 |C:\Windows\system32 |
|6D190000|slc.dll |Software Licensing Client Dll |6.1.7600.16385 |27136 |C:\Windows\system32 |
|6D1B0000|ATL.DLL |ATL Module for Windows XP (Unicode) |3.5.2284.0 |70144 |C:\Windows\system32 |
|6EBE0000|WindowsCodecs.dll |Microsoft Windows Codecs Library |6.1.7600.16385 |1011200 |C:\Windows\system32 |
|6FB00000|MSACM32.dll |Microsoft ACM Audio Filter |6.1.7600.16385 |72192 |C:\Windows\system32 |
|70460000|bcryptprimitives.dll|Windows Cryptographic Primitives Library |6.1.7600.16385 |249680 |C:\Windows\SysWOW64 |
|70A40000|bcrypt.dll |Windows Cryptographic Primitives Library (Wow64) |6.1.7600.16385 |80896 |C:\Windows\system32 |
|70AA0000|olepro32.dll | |6.1.7600.16385 |90112 |C:\Windows\system32 |
|71480000|AUDIOSES.DLL |Audio Session |6.1.7600.16385 |195584 |C:\Windows\system32 |
|726A0000|apphelp.dll |Application Compatibility Client Library |6.1.7600.16385 |292352 |C:\Windows\system32 |
|726F0000|fwpuclnt.dll |FWP/IPsec User-Mode API |6.1.7600.16385 |216576 |C:\Windows\System32 |
|72730000|srvcli.dll |Server Service Client DLL |6.1.7600.16385 |90112 |C:\Windows\system32 |
|72DA0000|netutils.dll |Net Win32 API Helpers DLL |6.1.7600.16385 |22016 |C:\Windows\system32 |
|72DE0000|Secur32.dll |Security Support Provider Interface |6.1.7600.16484 |22016 |C:\Windows\System32 |
|72DF0000|pnrpnsp.dll |PNRP Name Space Provider |6.1.7600.16385 |65024 |C:\Windows\system32 |
|72E10000|napinsp.dll |E-mail Naming Shim Provider |6.1.7600.16385 |52224 |C:\Windows\system32 |
|72E20000|winrnr.dll |LDAP RnR Provider DLL |6.1.7600.16385 |20992 |C:\Windows\System32 |
|73070000|rasadhlp.dll |Remote Access AutoDial Helper |6.1.7600.16385 |11776 |C:\Windows\system32 |
|73080000|mdnsNSP.dll |Bonjour Namespace Provider |2.0.2.0 |152864 |C:\Program Files (x86)\Bonjour |
|730B0000|wship6.dll |Winsock2 Helper DLL (TL/IPv6) |6.1.7600.16385 |10752 |C:\Windows\System32 |
|730C0000|NLAapi.dll |Network Location Awareness 2 |6.1.7600.16385 |51712 |C:\Windows\system32 |
|730D0000|wshtcpip.dll |Winsock2 Helper DLL (TL/IPv4) |6.1.7600.16385 |9216 |C:\Windows\System32 |
|730E0000|mswsock.dll |Microsoft Windows Sockets 2.0 Service Provider |6.1.7600.16385 |232448 |C:\Windows\System32 |
|73120000|rtutils.dll |Routing Utilities |6.1.7600.16617 |37376 |C:\Windows\system32 |
|73130000|rasman.dll |Remote Access Connection Manager |6.1.7600.16385 |76800 |C:\Windows\system32 |
|73150000|RASAPI32.dll |Remote Access API |6.1.7600.16385 |325120 |C:\Windows\system32 |
|731B0000|iphlpapi.DLL |IP Helper API |6.1.7600.16385 |103936 |C:\Windows\system32 |
|731D0000|dnsapi.DLL |DNS Client API DLL |6.1.7600.16772 |269824 |C:\Windows\system32 |
|73220000|comctl32.dll |User Experience Controls Library |6.10.7600.16661 |1680896 |C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd|
|735C0000|MMDevApi.dll |MMDevice API |6.1.7600.16385 |213504 |C:\Windows\System32 |
|73790000|msimg32.dll |GDIEXT Client DLL |6.1.7600.16385 |4608 |C:\Windows\system32 |
|73A40000|propsys.dll |Microsoft Property System |7.0.7600.16385 |988160 |C:\Windows\system32 |
|73B40000|dwmapi.dll |Microsoft Desktop Window Manager API |6.1.7600.16385 |67072 |C:\Windows\system32 |
|73B60000|uxtheme.dll |Microsoft UxTheme Library |6.1.7600.16385 |245760 |C:\Windows\system32 |
|74720000|cscapi.dll |Offline Files Win32 API |6.1.7600.16385 |34816 |C:\Windows\system32 |
|74740000|WINNSI.DLL |Network Store Information RPC interface |6.1.7600.16385 |16896 |C:\Windows\system32 |
|74770000|RpcRtRemote.dll |Remote RPC Extension |6.1.7600.16385 |45568 |C:\Windows\system32 |
|74A60000|OLEACC.dll |Active Accessibility Core Component |7.0.0.0 |233472 |C:\Windows\system32 |
|74AA0000|POWRPROF.dll |Power Profile Helper DLL |6.1.7600.16385 |145408 |C:\Windows\system32 |
|74AD0000|winmm.dll |MCI API DLL |6.1.7600.16385 |194048 |C:\Windows\system32 |
|74B10000|dsound.DLL |DirectSound |6.1.7600.16385 |453632 |C:\Windows\system32 |
|74B90000|winspool.drv |Windows Spooler Driver |6.1.7600.16385 |319488 |C:\Windows\system32 |
|74C20000|ntmarta.dll |Windows NT MARTA provider |6.1.7600.16385 |121856 |C:\Windows\system32 |
|74C50000|rsaenh.dll |Microsoft Enhanced Cryptographic Provider |6.1.7600.16385 |242936 |C:\Windows\system32 |
|74C90000|CRYPTSP.dll |Cryptographic Service Provider API |6.1.7600.16385 |78848 |C:\Windows\system32 |
|74CB0000|wsock32.dll |Windows Socket 32-Bit DLL |6.1.7600.16385 |15360 |C:\Windows\system32 |
|74CC0000|profapi.dll |User Profile Basic API |6.1.7600.16385 |31744 |C:\Windows\system32 |
|74CD0000|USERENV.dll |Userenv |6.1.7600.16385 |79360 |C:\Windows\system32 |
|74CF0000|version.dll |Version Checking and File Installation Libraries |6.1.7600.16385 |21504 |C:\Windows\system32 |
|74E40000|GdiPlus.dll |Microsoft GDI+ |6.1.7600.16385 |1624576 |C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca |
|75090000|CRYPTBASE.dll |Base cryptographic API DLL |6.1.7600.16385 |36864 |C:\Windows\syswow64 |
|750A0000|SspiCli.dll |Security Support Provider Interface |6.1.7600.16484 |96768 |C:\Windows\syswow64 |
|75160000|ole32.dll |Microsoft OLE for Windows |6.1.7600.16624 |1413632 |C:\Windows\syswow64 |
|752C0000|kernel32.dll |Windows NT BASE API Client DLL |6.1.7600.16385 |836608 |C:\Windows\syswow64 |
|753C0000|USP10.dll |Uniscribe Unicode script processor |1.626.7600.16385 |627200 |C:\Windows\syswow64 |
|75460000|WLDAP32.dll |Win32 LDAP API DLL |6.1.7600.16385 |268800 |C:\Windows\syswow64 |
|75570000|DEVOBJ.dll |Device Information Set DLL |6.1.7600.16820 |64512 |C:\Windows\syswow64 |
|75590000|MSASN1.dll |ASN.1 Runtime APIs |6.1.7600.16415 |34816 |C:\Windows\syswow64 |
|755A0000|ADVAPI32.dll |Advanced Windows 32 Base API |6.1.7600.16385 |640000 |C:\Windows\syswow64 |
|75670000|NSI.dll |NSI User-mode interface DLL |6.1.7600.16385 |8704 |C:\Windows\syswow64 |
|75690000|KERNELBASE.dll |Windows NT BASE API Client DLL |6.1.7600.16385 |269824 |C:\Windows\syswow64 |
|756E0000|iertutil.dll |Run time utility for Internet Explorer |8.0.7600.16800 |2063360 |C:\Windows\syswow64 |
|758E0000|RPCRT4.dll |Remote Procedure Call Runtime |6.1.7600.16385 |662528 |C:\Windows\syswow64 |
|759D0000|LPK.dll |Language Pack |6.1.7600.16385 |25600 |C:\Windows\syswow64 |
|759E0000|IMM32.DLL |Multi-User Windows IMM32 API Client DLL |6.1.7600.16385 |119808 |C:\Windows\system32 |
|75A40000|wininet.dll |Internet Extensions for Win32 |8.0.7600.16800 |981504 |C:\Windows\syswow64 |
|75B40000|CRYPT32.dll |Crypto API32 |6.1.7600.16385 |1151488 |C:\Windows\syswow64 |
|75C60000|CLBCatQ.DLL |COM+ Configuration Catalog |2001.12.8530.16385|522240 |C:\Windows\syswow64 |
|75CF0000|msvcrt.dll |Windows NT CRT DLL |7.0.7600.16385 |690688 |C:\Windows\syswow64 |
|75DA0000|SHLWAPI.dll |Shell Light-weight Utility Library |6.1.7600.16385 |350208 |C:\Windows\syswow64 |
|75E00000|MSCTF.dll |MSCTF Server DLL |6.1.7600.16385 |828928 |C:\Windows\syswow64 |
|75ED0000|comdlg32.dll |Common Dialogs DLL |6.1.7600.16385 |486912 |C:\Windows\syswow64 |
|75F50000|shell32.dll |Windows Shell Common Dll |6.1.7600.16644 |12867584|C:\Windows\syswow64 |
|76BA0000|user32.dll |Multi-User Windows USER API Client DLL |6.1.7600.16385 |833024 |C:\Windows\syswow64 |
|76CA0000|WS2_32.dll |Windows Socket 2.0 32-Bit DLL |6.1.7600.16385 |206336 |C:\Windows\syswow64 |
|76CE0000|oleaut32.dll | |6.1.7600.16722 |571904 |C:\Windows\syswow64 |
|76D70000|CFGMGR32.dll |Configuration Manager DLL |6.1.7600.16820 |145920 |C:\Windows\syswow64 |
|76DA0000|SETUPAPI.dll |Windows Setup API |6.1.7600.16385 |1668608 |C:\Windows\syswow64 |
|76F40000|urlmon.dll |OLE32 Extensions for Win32 |8.0.7600.16800 |1229824 |C:\Windows\syswow64 |
|77080000|GDI32.dll |GDI Client DLL |6.1.7600.16385 |310784 |C:\Windows\syswow64 |
|77110000|sechost.dll |Host for SCM/SDDL/LSA Lookup APIs |6.1.7600.16385 |92160 |C:\Windows\SysWOW64 |
|77500000|PSAPI.DLL |Process Status Helper |6.1.7600.16385 |6144 |C:\Windows\syswow64 |
|77530000|ntdll.dll |NT Layer DLL |6.1.7600.16695 |1293120 |C:\Windows\SysWOW64 |
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

"Registers":
-----------------------------
EAX: 029AFF20 EDI: 0018E7C4
EBX: 0595CD78 ESI: 0000000C
ECX: 00000000 ESP: 0018E778
EDX: 0041EF3A EIP: 0041EF35

"Stack": "Memory Dump":
------------------ ---------------------------------------------------------------------------
0018E778: 0000000C 0041EF35: E8 1E FF FF FF 8B 43 04 8B 04 B0 5E 5B C3 90 8B ......C....^[...
0018E77C: 0018E700 0041EF45: 50 0C 83 FA 40 7E 0E 8B CA 85 C9 79 03 83 C1 03 P...@~.....y....
0018E780: 0000000C 0041EF55: C1 F9 02 EB 11 83 FA 08 7E 07 B9 10 00 00 00 EB ........~.......
0018E784: 004198D8 0041EF65: 05 B9 04 00 00 00 03 CA 8B D1 E8 68 01 00 00 C3 ...........h....
0018E788: 0041EE8A 0041EF75: 8D 40 00 53 33 C9 EB 01 41 3B 48 08 7D 08 8B 58 .@.S3...A;H.}..X
0018E78C: 0018E7D0 0041EF85: 04 3B 14 8B 75 F2 3B 48 08 75 03 83 C9 FF 8B C1 .;..u.;H.u......
0018E790: 00404D58 0041EF95: 5B C3 90 53 56 57 8B F9 8B F2 8B D8 85 F6 7C 05 [..SVW........|.
0018E794: 0018E7A4 0041EFA5: 3B 73 08 7E 0F 8B 15 70 A0 9D 00 8B CE 8B 03 E8 ;s.~...p........
0018E798: 0000000C 0041EFB5: 9F FE FF FF 8B 43 08 3B 43 0C 75 06 8B C3 8B 10 .....C.;C.u.....
0018E79C: 02958FE0 0041EFC5: FF 12 8B 43 08 3B F0 7D 19 2B C6 8B C8 C1 E1 02 ...C.;.}.+......
0018E7A0: 00000000 0041EFD5: 8B 43 04 8D 54 B0 04 8B 43 04 8D 04 B0 E8 35 3E .C..T...C.....5>
0018E7A4: 0018F6F0 0041EFE5: FE FF 8B 43 04 89 3C B0 FF 43 08 85 FF 74 0B 33 ...C..<..C...t.3
0018E7A8: 0041EF3A 0041EFF5: C9 8B D7 8B C3 8B 18 FF 53 04 5F 5E 5B C3 90 8B ........S._^[...
0018E7AC: 0000000C 0041F005: 50 08 4A E8 0F FF FF FF C3 8B C0 53 56 57 55 8B P.J........SVWU.
0018E7B0: 02958FE0 0041F015: F1 8B FA 8B D8 3B F7 74 45 85 F6 7C 05 3B 73 08 .....;.tE..|.;s.
0018E7B4: 00454EA3 0041F025: 7C 0F 8B 15 70 A0 9D 00 8B CE 8B 03 E8 22 FE FF |...p........"..

Gemini
Gemini
Reputation: 0
With us: 15 years

Post #2by Gemini » Wed Nov 02, 2011 4:58 pm

Hi Shawn!
We are really really sorry for keeping you wait so long :oops:
Thanks for your bug report - it has been received and the developers are trying to find the reason for the error.
As a workaround you can change the view using the menu item "View-title list".
Using title list the error should disappear.
Bolide Software Support Team

skc
skc
Reputation: 0
With us: 12 years 5 months

Post #3by skc » Thu Nov 03, 2011 6:49 am

Support have also now come back to me and mention a future update which will sort this out. I look forward to this as it is overall a good program which I hope to continue using.

Since this letter I have found that by clicking through and out of the error message and then 'ok' the books seem end up placed right anyway.
Regarding the inability to 'combine all files into one' I am for now zipping the files and then adding the zip as a book.

Will try the List view workaround.

Thanks for the feedback and looking into this for me.

Regards,

Shawn
:)


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