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Audio Comparer - Forever crashes after trial ends?
Posted: Sun May 24, 2009 5:37 pm
by sonicblue
Hey all,
I know that Audio Comparer doesn't have a forum yet and that I can use the contact from on the site instead. But I'm just posting this in hopes that someone might have a solution.
Love this software! I've recommended it to all my friends!
I am having a problem though. I went through the 30 day trial of the software. I then bought a license and attempted to activate the full software. But once the trial ended the program stopped opening. I uninstalled and re-installed but it still failed to open at all.
Any ideas?
Re: Audio Comparer - Forever crashes after trial ends?
Posted: Mon May 25, 2009 6:54 am
by Gemini
sonicblue wrote:Love this software! I've recommended it to all my friends!
Thanks a lot!:)
sonicblue wrote:I went through the 30 day trial of the software. I then bought a license and attempted to activate the full software. But once the trial ended the program stopped opening. I uninstalled and re-installed but it still failed to open at all.
Is there any error report? If yes, could you write what error exactly it is?
Best regards,
Posted: Mon May 25, 2009 5:41 pm
by sonicblue
Thanks for the reply!
Here are the errors I get in the order that I receive them.
After the above window, I click on the Details button and I get four tabs filled with information. Here's the contents of those tabs from left to right.
General Tab
Code: Select all
EurekaLog 4.6.7
Application:
-------------------------------------------------------
1.1 Start Date : Mon, 25 May 2009 13:24:36 -0400
1.2 Name/Description: AudioComparer.exe
1.3 Version Number :
1.4 Parameters :
Exception:
------------------------------------------------------------------------------------------------------------
2.1 Date : Mon, 25 May 2009 13:24:42 -0400
2.2 Address: 005ABD34
2.3 Module : AudioComparer.exe
2.4 Type : EAccessViolation
2.5 Message: Access violation at address 005ABD34 in module 'AudioComparer.exe'. Read of address 00000058.
Active Controls:
------------------------------------
3.1 Form Class : Progman
3.2 Form Text : Program Manager
3.3 Control Class:
3.4 Control Text :
Computer:
-----------------------------
4.1 Name : User
4.2 User : User
4.3 Total Memory: 893 Mb
4.4 Free Memory : 206 Mb
4.5 Total Disk : 101.88 Gb
4.6 Free Disk : 10.42 Gb
Operating System:
---------------------------------------
5.1 Type : Microsoft Windows
5.2 Build # : 6001
5.3 Update : Service Pack 1
5.4 Language: English (United States)
Modules Tab
CPU TabCode: Select all
Registers:
-----------------------------
EAX: 00000000 EDI: 00000000
EBX: 029247B0 ESI: 028E63C0
ECX: 00000000 ESP: 0012FE68
EDX: 00000000 EIP: 005ABD34
Stack: Memory Dump:
------------------ ---------------------------------------------------------------------------
0012FE68: 0012FEAC 005ABD34: 8B 40 58 E8 A4 F9 FA FF 84 C0 74 38 8D 55 F0 A1 .@X.......t8.U..
0012FE6C: 00404EDC 005ABD44: 70 00 5C 00 8B 00 8B 40 58 E8 1E 0E FB FF 8B 55 p.\....@X......U
0012FE70: 0012FEA4 005ABD54: F0 8D 45 F4 E8 33 A2 E5 FF 8B 45 F4 8D 55 F8 E8 ..E..3....E..U..
0012FE74: 00000000 005ABD64: 0C B5 F1 FF 8B 4D F8 8D 45 FC BA E8 BE 5A 00 E8 .....M..E....Z..
0012FE78: 00000000 005ABD74: 10 A3 E5 FF A1 70 00 5C 00 8B 00 8B 80 8C 00 00 .....p.\........
0012FE7C: 00000000 005ABD84: 00 E8 56 F9 FA FF 84 C0 74 43 FF 75 FC 68 E8 BE ..V.....tC.u.h..
0012FE80: 00000000 005ABD94: 5A 00 8D 55 E4 A1 70 00 5C 00 8B 00 8B 80 8C 00 Z..U..p.\.......
0012FE84: 00000000 005ABDA4: 00 00 E8 C5 0D FB FF 8B 55 E4 8D 45 E8 E8 DA A1 ........U..E....
0012FE88: 00000000 005ABDB4: E5 FF 8B 45 E8 8D 55 EC E8 B3 B4 F1 FF FF 75 EC ...E..U.......u.
0012FE8C: 00000000 005ABDC4: 8D 45 FC BA 03 00 00 00 E8 1F A3 E5 FF 68 92 00 .E...........h..
0012FE90: 00000000 005ABDD4: 00 00 FF 15 F0 00 6B 00 D1 ED 2B 0C 28 91 E4 A6 ......k...+.(...
0012FE94: 00000000 005ABDE4: 96 04 19 F0 77 6E CA CA 8C 76 17 56 7D 51 DE BC ....wn...v.V}Q..
0012FE98: 00000000 005ABDF4: FB 0F CD 67 01 0A 44 11 D8 D0 D8 69 C3 1F C1 E8 ...g..D....i....
0012FE9C: 00000000 005ABE04: E9 0C 56 08 2E 76 1E 9A E3 F4 F0 82 94 1D 14 34 ..V..v.........4
0012FEA0: 00000000 005ABE14: 56 52 9F 52 53 F7 A9 57 12 8C F7 D4 33 A9 26 29 VR.RS..W....3.&)
0012FEA4: 0012FF6C 005ABE24: 88 D7 E8 98 1A F0 C7 90 82 15 F9 6D 1B CE 5D B7 ...........m..].After the four tabs all I can do is hit OK.
Posted: Tue May 26, 2009 8:08 am
by Gemini
Hi!
Thank you for the bug-report. We're trying to solve it now. By the way, what version and Build are you running?
Posted: Tue May 26, 2009 11:49 pm
by sonicblue
This problem happened to the version and build that I downloaded from the website about 31-35 days ago. It was version 1.3, but since it can't open I don't know what build it was exactly.
After I couldn't get it to open I uninstalled it and installed a new copy that I downloaded from the website on Sunday. (With no luck of it being fixed).
Posted: Wed May 27, 2009 4:29 pm
by Gemini
sonicblue wrote:This problem happened to the version and build that I downloaded from the website about 31-35 days ago. It was version 1.3, but since it can't open I don't know what build it was exactly.
After I couldn't get it to open I uninstalled it and installed a new copy that I downloaded from the website on Sunday. (With no luck of it being fixed).
The answer has been sent by e-mail.
Posted: Sun May 31, 2009 11:18 am
by sonicblue
Yep, I tried deleting it's entry in my registry before with no luck. Got your email and tried doing it again. After deleting it I ran the program and got the same error.
No workie!
Posted: Sun May 31, 2009 2:02 pm
by Gemini
sonicblue wrote:Yep, I tried deleting it's entry in my registry before with no luck. Got your email and tried doing it again. After deleting it I ran the program and got the same error.
Yes, we've tested everything - the program really crashes after trial ends. We haven't encounted such an error yet - this will be fixed in the nearest update. As for you,
sonicblue, we've sent the solution by e-mail - hope, this time everything will be all right. Thanks for patience!
Best regards,