Audio Comparer - Forever crashes after trial ends?

[sonicblue]

Hey all,

I know that Audio Comparer doesn't have a forum yet and that I can use the contact from on the site instead. But I'm just posting this in hopes that someone might have a solution.

Love this software! I've recommended it to all my friends!

I am having a problem though. I went through the 30 day trial of the software. I then bought a license and attempted to activate the full software. But once the trial ended the program stopped opening. I uninstalled and re-installed but it still failed to open at all.

Any ideas?

[Gemini]

Love this software! I've recommended it to all my friends!

Thanks a lot!:)

I went through the 30 day trial of the software. I then bought a license and attempted to activate the full software. But once the trial ended the program stopped opening. I uninstalled and re-installed but it still failed to open at all.

Is there any error report? If yes, could you write what error exactly it is?

Best regards,

[sonicblue]

Thanks for the reply!

Here are the errors I get in the order that I receive them.













After the above window, I click on the Details button and I get four tabs filled with information. Here's the contents of those tabs from left to right.


General Tab

Code: Select all

EurekaLog 4.6.7

Application:
-------------------------------------------------------
  1.1 Start Date      : Mon, 25 May 2009 13:24:36 -0400
  1.2 Name/Description: AudioComparer.exe
  1.3 Version Number  :
  1.4 Parameters      :

Exception:
------------------------------------------------------------------------------------------------------------
  2.1 Date   : Mon, 25 May 2009 13:24:42 -0400
  2.2 Address: 005ABD34
  2.3 Module : AudioComparer.exe
  2.4 Type   : EAccessViolation
  2.5 Message: Access violation at address 005ABD34 in module 'AudioComparer.exe'. Read of address 00000058.

Active Controls:
------------------------------------
  3.1 Form Class   : Progman
  3.2 Form Text    : Program Manager
  3.3 Control Class:
  3.4 Control Text :

Computer:
-----------------------------
  4.1 Name        : User
  4.2 User        : User
  4.3 Total Memory: 893 Mb
  4.4 Free Memory : 206 Mb
  4.5 Total Disk  : 101.88 Gb
  4.6 Free Disk   : 10.42 Gb

Operating System:
---------------------------------------
  5.1 Type    : Microsoft Windows
  5.2 Build # : 6001
  5.3 Update  : Service Pack 1
  5.4 Language: English (United States)

Call Stack Tab





Modules Tab





CPU Tab

Code: Select all

Registers:
-----------------------------
EAX: 00000000   EDI: 00000000
EBX: 029247B0   ESI: 028E63C0
ECX: 00000000   ESP: 0012FE68
EDX: 00000000   EIP: 005ABD34

Stack:               Memory Dump:
------------------   ---------------------------------------------------------------------------
0012FE68: 0012FEAC   005ABD34: 8B 40 58 E8 A4 F9 FA FF 84 C0 74 38 8D 55 F0 A1  .@X.......t8.U..
0012FE6C: 00404EDC   005ABD44: 70 00 5C 00 8B 00 8B 40 58 E8 1E 0E FB FF 8B 55  p.\....@X......U
0012FE70: 0012FEA4   005ABD54: F0 8D 45 F4 E8 33 A2 E5 FF 8B 45 F4 8D 55 F8 E8  ..E..3....E..U..
0012FE74: 00000000   005ABD64: 0C B5 F1 FF 8B 4D F8 8D 45 FC BA E8 BE 5A 00 E8  .....M..E....Z..
0012FE78: 00000000   005ABD74: 10 A3 E5 FF A1 70 00 5C 00 8B 00 8B 80 8C 00 00  .....p.\........
0012FE7C: 00000000   005ABD84: 00 E8 56 F9 FA FF 84 C0 74 43 FF 75 FC 68 E8 BE  ..V.....tC.u.h..
0012FE80: 00000000   005ABD94: 5A 00 8D 55 E4 A1 70 00 5C 00 8B 00 8B 80 8C 00  Z..U..p.\.......
0012FE84: 00000000   005ABDA4: 00 00 E8 C5 0D FB FF 8B 55 E4 8D 45 E8 E8 DA A1  ........U..E....
0012FE88: 00000000   005ABDB4: E5 FF 8B 45 E8 8D 55 EC E8 B3 B4 F1 FF FF 75 EC  ...E..U.......u.
0012FE8C: 00000000   005ABDC4: 8D 45 FC BA 03 00 00 00 E8 1F A3 E5 FF 68 92 00  .E...........h..
0012FE90: 00000000   005ABDD4: 00 00 FF 15 F0 00 6B 00 D1 ED 2B 0C 28 91 E4 A6  ......k...+.(...
0012FE94: 00000000   005ABDE4: 96 04 19 F0 77 6E CA CA 8C 76 17 56 7D 51 DE BC  ....wn...v.V}Q..
0012FE98: 00000000   005ABDF4: FB 0F CD 67 01 0A 44 11 D8 D0 D8 69 C3 1F C1 E8  ...g..D....i....
0012FE9C: 00000000   005ABE04: E9 0C 56 08 2E 76 1E 9A E3 F4 F0 82 94 1D 14 34  ..V..v.........4
0012FEA0: 00000000   005ABE14: 56 52 9F 52 53 F7 A9 57 12 8C F7 D4 33 A9 26 29  VR.RS..W....3.&)
0012FEA4: 0012FF6C   005ABE24: 88 D7 E8 98 1A F0 C7 90 82 15 F9 6D 1B CE 5D B7  ...........m..].

After the four tabs all I can do is hit OK.

[Gemini]

Hi!
Thank you for the bug-report. We're trying to solve it now. By the way, what version and Build are you running?

[sonicblue]

This problem happened to the version and build that I downloaded from the website about 31-35 days ago. It was version 1.3, but since it can't open I don't know what build it was exactly.

After I couldn't get it to open I uninstalled it and installed a new copy that I downloaded from the website on Sunday. (With no luck of it being fixed).

[Gemini]

This problem happened to the version and build that I downloaded from the website about 31-35 days ago. It was version 1.3, but since it can't open I don't know what build it was exactly.

After I couldn't get it to open I uninstalled it and installed a new copy that I downloaded from the website on Sunday. (With no luck of it being fixed).

The answer has been sent by e-mail.

[sonicblue]

Yep, I tried deleting it's entry in my registry before with no luck. Got your email and tried doing it again. After deleting it I ran the program and got the same error.

No workie!

[Gemini]

Yep, I tried deleting it's entry in my registry before with no luck. Got your email and tried doing it again. After deleting it I ran the program and got the same error.

Yes, we've tested everything - the program really crashes after trial ends. We haven't encounted such an error yet - this will be fixed in the nearest update. As for you, sonicblue, we've sent the solution by e-mail - hope, this time everything will be all right. Thanks for patience!

Best regards,